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Get more responses to your emails

Whether you’re writing to complain to customer service, or just want to hear back from a coworker at the office, these six email rules will increase your chances of hearing back.

  1. Use shorter sentences with simpler words. A 3rd grade reading level works best.
  2. Include 1-3 questions in your email.
  3. Make sure you include a subject line! Aim for 3-4 words.
  4. Use a slightly positive or slightly negative tone. Both outperform a completely neutral tone.
  5. Take a stand! Opinionated messages see higher response rates than objective ones.
  6. Write enough, but not too much. Try to keep messages between 50-125 words.

Boomerang

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